Education:    

University of Maryland Baltimore County                                                           

B.S. Information Systems

2001-2003                                                                                College Park, MD

            2003-2006                                                                                Shady Grove, MD

• GPA: 3.80 Magna Cum Laude
• Dean's List

Relevant Courses:

• System Analysis and Design                       
• Network Design and Management          
• Decision Support Systems                    
• Software and Hardware Concepts         
• User Interface Design                            
• Data Communications and Networks   

Experience:

            Hewlett Packard                                                                                             Gaithersburg, MD

            HP Storage Works America

            Consulting Associate                                                                 November 2006 - Present

•  Perform basic SAN implementations including HP Storage Works Enterprise Virtual Arrays.

•  Experience with Brocade and Cisco San Switches, Director Switches and P/C class Blade Switches.

•  Capable of configuring zoning and working with zoned switches.

•  Familiarity with Virtual Connect for C-class blade enclosures.

•  EVA Iscsi/mpx100 installation.

•  Experience with fibre switch migration.

•  Experience with Replication Solutions Manager and SSSU scripting.

•  Ability to SAN attach, ESX Server, Win2k3 Server, HPUX.
  

•  Ability to train and mentor regarding San Technologies listed above.
  

                ISS                                                                                                               Rockville, MD

            Institutional Shareholder Services

Desktop Support Technician                                                       July 2006 - November 2006

• Conduct software and hardware support with end users in a corporate environment.

• Setup and administration of Windows 2000, and Windows XP Professional. Setup shared drives and exchange email accounts.

• Install, configure and troubleshoot all versions of Word, Excel, PowerPoint, Project, Photoshop, AutoCAD, Illustrator, .NET Applications.

• Maintain personal computers, workstations and small-scale servers. Install video, network interface cards, memory, processors, and other hardware components.  Configured, reconfigure and upgrade servers, desktops, and laptops

• Apply and test security patches, OS/application service packs and perform preventive maintenance

• Installation of Cisco Voice over IP phones and conference equipment.

• Experience with network connectivity. Network LAN Hardware to include hubs, switches, and patch/fiber cabling.

• Troubleshoot hardware and operating environment problems on workstations/personal computers.

• Experienced in Microsoft SMS Remote Administration

• Ability to create  and distribute images using Symantec Ghost

University of Maryland                                                                                       Rockville, MD

Center for Advanced Research in Biotechnology                          

Tech Support Assistant                                                                  May 2005 – July 2006

• Conduct software and hardware support with end users in an academic research environment.

• Setup and administration of Windows 2000, Server 2003, XP, Red Hat/Centos Linux

• Install, configure and troubleshoot all versions of Word, Excel, PowerPoint, Project, Photoshop, AutoCAD, Illustrator, .NET Applications

• Assemble personal computers, workstations and small-scale servers. Install video, network interface cards, memory, processors, and other hardware components.  Configured, reconfigure and upgrade servers, desktops, and laptops

• Apply and test security patches, OS/application service packs and perform preventive maintenance

• Experience with high speed internet access setup and variety of networking scenarios, including voice over IP and Cisco Call Manager.

• Experience with network connectivity. Network LAN Hardware to include hubs, switches, and patch/fiber cabling.

• Troubleshoot hardware and operating environment problems on workstations/personal computers.

• Performed web page design, configuration and maintenance.

• Experienced in Microsoft SMS Remote Administration, and Apple Remote Desktop

• Ability to create and distribute images using Symantec Ghost

• Administer a Microsoft Active Directory of users and computers.

Il Forno Pizzeria/Metro Dhaba Restaurant                                               Gaithersburg, MD

Assistant Manager                                                                          1999 - Present

1. Managed staff to support daily restaurant activities.

1. Performed customer support/service.

1. Calculated product inventory and ordering functions.

1. Interacted with vendors and negotiate contracts/agreements.

Skills:

1. Fluent in English/Hindi/Punjabi/Spanish Level 3 (UMBC).

1. Strong troubleshooting/interpersonal skills.

1. Ability to learn quickly and work efficiently.

References:

• Christian Presley, IT Director, Center for Advanced Research, (240)314-6135

• An Ngo: Tech Support 2, Center for Advanced Research, (240)314-6246